Troubleshooting Our Murder Mystery Games

I am sorry if you are having problems downloading and reading the files. Most problems are easy to fix. Hopefully, you’ll find your question answered here.

Adobe Acrobat Reader

A lot of problems are to do with not having an up-to-date version of Adobe Acrobat Reader. So please make sure you do. If it’s not on your machine, please install it from https://get.adobe.com/uk/reader/ or wherever you can get a trusted, safe version in your region. It’s free but if you see a ticked box offering you McAfee Security Scan Plus, untick it – you shouldn’t need it and it’s more trouble than it’s worth.

If you already have Adobe Acrobat Reader, please make sure you have the latest version installed. Again, untick McAfee Security Scan Plus before installing your Adobe software

Downloading problems (especially AOL users)

If you are experiencing problems downloading the games, the first thing to do is to refresh the page by pressing F5 or Control + F5 and try again. Still not working? Then try this:

Refresh the page again (F5 or Control + F5).
RIGHT CLICK on the download file (or on a Mac Click.)
Select "Save As" or "Save to Disk" or similar. Choose a location that you will remember, such as you desktop.
Open the PDF file from your hard drive using your password (if it’s password protected).

I bought the game, but the main game does not download

The main game is in EXACTLY the same format as its free introduction (if it has one), so if you can download that you should also be able to download the game. Most of our games are in the form of password-protected PDF files. They work on all modern operating systems

Some games can have more than 100 pages in them. Downloading can take some time. Please be patient!

Internet connections are notoriously unpredictable. If your connection is interrupted, you may lose your download. If this happens, wait till you are reconnected and try the download again. Also, if too many people are trying to download our games at the same time, this can cause a jam on our server. This happens very rarely but, as with all jams, the best way of dealing with it is to try again later when the “traffic” has reduced.

The password does not work

With two of our games - Murder in the Red Room and The Chocolate Bar Mystery - the link we send you by meail is only live for 24 hours. So you must download each game within 24 hours of buying them. Once you've downloaded them, you can continue to access the files in them after the 24 hours is up. If you can't find the email with the link in it, please check spam/junk. If your link has expired, contact us with your purchase details c/o mmgames[add@ here]mayhem.org.uk and we'll send you a new one.

For our other games, the link doesn't expire within 24 hours and the password that comes with it SHOULD be correct. Please note that the password is CASE SENSITIVE (any letters in CAPITAL LETTERS must be entered in CAPITAL LETTERS).

If you ordered the game some time ago, a password or link may no longer be valid. This is for security reasons and to help protect our copyright. Without a Commercial Licence, our games are for one use only and must be played within one year. You can’t keep playing them with different groups of people or over many years. Sorry… you need to buy the game again if you want to play it again.

I cannot edit the game or make it a Word document

No, you cannot – and even if you typed everything out, word for word, the answer is still No, you cannot. The copyright of the games belongs to us and is legally enforced by us. We wrote the games how we want them to be. They are ours!

I have ordered – where is the password/link?

If you bought online, the password/link SHOULD arrive very quickly. Possible reasons for a delay are:

The password has been sent but is in an email in your Junk folder. Over-sensitivie spam checkers sometimes do this to our emails (and to those of many other legitimate businesses). The worst offender for this is Hotmail.
Your payment hasn’t been accepted. Check that you entered the right card details when ordering and that the payment has definitely gone through.
Your internet connection has been interrupted (if it has, check with your internet provider how long it’ll take to fix).
Our server is down. This doesn’t happen often but technical issues can affect it. It shouldn’t be down for long.